Which position directly interacts with customer service representatives during boarding?

The position that directly interacts with customer service representatives during the boarding process is the flight attendants. Flight attendants are responsible for ensuring the safety and comfort of passengers, and they play a crucial role in the boarding procedure. They coordinate with customer service representatives to manage boarding efficiently, assist with any passenger inquiries, and ensure that all passengers are accounted for as they board the aircraft. Their direct line of communication with the customer service team allows for a smooth transition from the gate to the aircraft.

Other positions, such as pilots, are focused on navigating and operating the aircraft, while ground crew typically handle baggage and other logistical tasks on the ground, rather than directly interacting with customer service representatives in the boarding process. Air traffic controllers oversee the movement of air traffic but do not engage in customer service activities during boarding. This distinction clarifies the crucial role flight attendants play in the boarding experience and their interaction with customer service personnel.